Mail Services

News & Announcements

FAQs

Where can I pick up my mail and packages?
Students’ letters and packages will be loaded into lockers at Mail Services in the Campus Center. For Items that cannot be loaded into lockers, Mail Services will contact students directly to coordinate a pickup time. The student pick-up window will remain closed until further notice.

When can I pick up my mail or packages?
Students will be able to retrieve their letters and packages from the lockers during the Campus Center open hours.  Students will receive an email notification once their item(s) have been loaded into a locker.

Can I mail out items or purchase stamps from Mail Services?
Yes. The retail window will operate with limited services and hours. Please review this webpage for any updates.

When should I ship my personal belongings to Smith?
Students should send their items no sooner than five& days before their arrival date at Smith. For example, if your arrival date is August 15, please ship your items no sooner than August 10.

Can I get my mail or packages if I am in isolation or quarantine?
No. Students who are in quarantine or isolation upon arrival or during the semester will be unable to retrieve items from Mail Services during that period. For extenuating circumstances, such as receiving prescribed medications, students can call customer service at x2400 or enter a work order at smith.teamworkslive.com for assistance.

What will happen to my mail and/or packages if they are in a locker and I need to go into isolation or quarantine?
If a student goes into isolation or quarantine and has items pending pick-up from the lockers, Mail Services will remove those items from the lockers and secure them in Mail Services. Once the student has been cleared to return to their housing assignment, the student will be able to retrieve the items after they receive a notification stating they are ready for pickup.

Will I be able to receive perishable items at Smith?
No. Mail services recommends that students avoid receiving or ordering items that are perishable at this time.

If I live off-campus but, in the area, will I be able to send items to my Smith address?
No, students who live in the area off-campus should send their mail to their off-campus address. Students can email their updated address by sending an email to registrar@smith.edu.

Faculty and Staff: Mail will be delivered to the normal drop-off locations on Tuesdays. Outgoing campus mail will be picked up on Tuesdays, it will be metered and go out Tuesday. If departments have specific mailing needs that are of an urgent nature or would like to coordinate a mailing drop-off outside of Tuesdays, please contact Sarah Marshall at smarshall@smith.edu for assistance.