Appointments & Contact Information
Academic Year Office Hours
| Pelham Medical Services | Monday–Friday 9 a.m.–4:30 p.m. |
| Medical Appointments | Monday, Tuesday, Thursday, Friday 9 a.m.–4 p.m. Wednesday: 12:30–4 p.m. (nurse available for urgent needs 9 a.m.–12:30 p.m.) |
| Baystate Reference Laboratory at the Schacht Center | Monday, Tuesday, Thursday 8:30 a.m.–4 p.m. Appointments required. Please call 413-585-2800 to schedule an appointment. Students are responsible for any costs not covered by their insurance. Please bring a copy of your insurance card to the appointment. |
| Counseling Service | Monday, Tuesday, Wednesday, Thursday, Friday 9 a.m.–4:30 p.m. |
| Wellness Services | Sign up online for Open Hours |
After Hours
When the medical service is closed, a nurse is available for phone consultation: 413-585-2800 (Option 1). A counselor is available by phone: 413-585-2800 (Option 2).
Urgent Care
When the medical service is closed, call 413-585-2800 (Option 1 for nursing, Option 2 for urgent counseling needs).
If needed, urgent care without an appointment is available at Cooley Dickinson Hospital and a number of area urgent care providers. Campus safety can provide urgent transportation to Cooley Dickinson Hospital.
When College Offices Are Closed
When Smith academic and administrative offices are closed due to weather or other emergencies, the Schacht Center is closed. Call 413-585-2800 (Option 1 for nursing, Option 2 for urgent counseling needs).
Contact Us
| Schacht Center for Health and Wellness | 21 Belmont Avenue Northampton, Massachusetts 01063 |
| General Phone | 413-585-2800 |
| Fax | 413-585-4639 |
| Appointment Desk | 413-585-2800 |
| After-hours Answering Service and Nurse | 413-585-2800 (Option 1) |
| Nurses’ Station | 413-585-2813 |
| Counseling Service (including after hours) | 413-585-2800 (Option 2) |
| healthservices@smith.edu |
Health Insurance
Students’ questions related to waiving or accepting Student Health Insurance or communicating changes in health insurance information should contact Student Financial Services at 413-585-2530 or send an email to sfs@smith.edu.
We respect your right to confidential, quality care. We believe that an interdisciplinary, coordinated approach delivers the optimal quality of care.
You should know that:
- Medical and counseling records are separate from other college departments.
- Entry of psychotropic medications prescribed by the Counseling Services is made in the medical record.
- No medical or counseling information is shared outside of Health Services without your consent. The only exception to this would be in situations where it is mandated by law.
- Information relevant to your care may be shared, on a need-to-know basis, among the professional medical and counseling staff of Health Services.
- Student permission is required to share information with parents, guardians or other individuals except in emergencies.
Frequently Asked Questions
Where is it?
The Schacht Center for Health and Wellness is located at 21 Belmont Avenue, adjacent to Scott Gym.
How do I make an appointment?
You must call for an appointment; there are no walk-in hours. Same-day and next-day appointments are available. Crisis appointments are available. See the numbers located above to determine the correct number to call.
Will you respect my privacy?
Yes. All services are confidential. The only exception is in an unusually dangerous or life-threatening emergency.
Do I have to pay?
Office visits at the Schacht Center are free of charge regardless of insurance. Some services, such as lab tests and vaccines, may incur charges. The Smith College Insurance Plan covers most services. Students with private insurance should call their insurance provider regarding any questions about coverage. We do not, and can not, bill private insurance. Instead, we bill the student’s account, and provide a claim form for the student to complete and submit to their insurance.
How do I make a counseling appointment and how does billing work?
The Counseling Service does not charge for visits, all students have approximately eight free sessions as needed. Call the Counseling Service at 413-585-2800 (Option 2) to make an appointment.
Do you provide HIV and STI testing, education and information?
Yes. Confidential testing is available at Medical Services during regular clinic hours by appointment.
Can I get emergency contraception or latex items at Medical Services?
You can get emergency contraception from Health Services for $25 with a nurse appointment or as a precaution. All latex (condoms, dams, etc.) is ordered by the Health Reps and distributed to the houses.
What if I’m too sick to walk to the Schacht Center?
If you are too sick or injured to walk to the Schacht Center you can call the nurse’s station at 413-585-2813 and they can coordinate transport for you via Access Van or campus safety.
Will you respect my identity?
Yes. At the Schacht Center, we honor all cultures, gender identities, preferred names and pronouns. Please notify the Schacht Center of any information that is important for us to know in order to provide you the best care possible.
What if I need something when the Schacht Center is closed?
FIRST, call the after-hours nurse at 413-585-2800 (Option 1) or counselor at 413-585-2800 (Option 2) for assistance. Contact your insurance company regarding coverage. If needed, Urgent Care without an appointment is available at Cooley Dickinson Hospital and CVS Minute Clinic.
Please note that appointment scheduling, insurance/billing questions, record requests and prescription refills cannot be handled by the after-hours nurse and the student should call when the Schacht Center is open.